ITIL 4 Foundation flashcards

2 decks · 130 cards · built into Willys · free samples below

Written against: ITIL 4 Foundation syllabus. Updated 2026-10-10.

What's in it

Every deck follows the course outline, with tags you can study or suspend topic by topic. Open a deck to study its free sample right here.

Learn · 1 deck · 80 cards

Concepts, mechanisms and the questions a course or exam asks about them.

Core Concepts Value and co-creation, utility and warranty, service relationships, the four dimensions, the service value system and chain, the seven guiding principles, and the fifteen practices ITIL 4 Foundation asks about. For ITIL 4 Foundation, still offered alongside ITIL (Version 5) as of October 2026. 10 free · 80 cards in the app

Practice · 1 deck · 50 questions

Multiple-choice practice questions, one best answer each, with the reasoning.

Practice Questions One-best-answer questions on value and co-creation, utility and warranty, the guiding principles, four dimensions, value system and chain, and key practices. Written for ITIL 4 Foundation, which PeopleCert still offers alongside ITIL (Version 5) Foundation as of October 2026. 6 free · 50 questions in the app

Study guide

Topics covered

The decks follow the order of the course outline. Numbers are cards per topic.

Key Concepts 31
- Value and Co-creation 10
- Products and Services 7
- Utility Warranty Costs and Risks 9
- Service Relationships 5
Guiding Principles 15
Four Dimensions 9
Service Value System 10
Service Value Chain 14
Practices 51
- Purpose-Level Practices 12
- Continual Improvement 6
- Change Enablement 8
- Incident and Problem Management 13
- Service Request and Service Desk 7
- Service Level Management 5

A study plan

5 new cards a day covers everything in a month, leaving the last weeks for review.

Willys schedules reviews for you (FSRS spaced repetition), so the daily number above is only for new cards; reviews of what you have learned come back on their own. Study a topic's cards right after you meet it in class, suspend topics you have not reached yet, and use the app's quiz mode in the final two weeks.

How to get these decks

Install Willys on your iPhone, iPad or Mac — App Store. 14-day free trial, then $14.99 a year.
In Willys, tap Exam Library at the top of your Decks (or Browse Exam Library… under the + button), find the exam on its shelf or by search, tick it and tap Add.
Study. The exam comes in as its own collapsible folder, every card scheduled by FSRS spaced repetition. Nothing you already have is changed.

Every deck is built into Willys

All 2 ITIL 4 Foundation decks (130 cards), with FSRS spaced repetition, quizzes and mock tests, on iPhone, iPad and Mac. 14-day free trial, then $14.99 a year.

Get the app

In Willys, tap Exam Library at the top of your Decks (or Browse Exam Library… under the + button), find the exam on its shelf or by search, tick it and tap Add.

About these cards

Review status: Second-reader reviewed, with corrections applied.

Checked against:

ITIL 4 Foundation syllabus — topic outline only; no text copied
PeopleCert, ITIL 4 Foundation Quick Reference Guide, version 4.2.0 (March 2025), consulted as a reference; no text copied
PeopleCert, ITIL 4 Specialist: Monitor, Support and Fulfil sample papers 1 and 2, answers and rationales (German, v1.2), consulted as a reference; no text copied

These are independent study notes written for Willys. They are not official exam material, may contain mistakes, and are no substitute for your course, your teacher or the exam owner's own publications. Found an error? Tell us — corrections ship as a new version of the deck.

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