PMP — People and Process flashcards
10 of 80 cards free to study here · 2 topics · the whole deck is built into Willys
Team leadership, conflict, servant leadership, emotional intelligence and stakeholders, then integration and change control, scope, critical path, earned value, quality, risk responses, procurement and communications.
Learn deck · part of PMI Project Management Professional (PMP) · written against: PMP Examination Content Outline (People, Process, Business Environment; predictive, agile and hybrid). Updated 2026-10-10.
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A team member who has always been reliable has missed three deadlines in a row. What should the project manager do FIRST?Talk with the team member privately to understand what is going on before deciding anything — the cause may be workload, unclear priorities or a personal issue.People › Team Leadership
Watch out: escalating to the functional manager or reassigning the work comes later, if at all. -
In order, what are the five stages of Tuckman's team development model?Forming, storming, norming, performing, adjourning. Teams can slip back a stage when membership or circumstances change.People › Team Leadership
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Two weeks after kickoff, team members are arguing about who owns what and how work should be done. Which stage is this, and how should the project manager respond?Storming. The project manager should coach and facilitate — clarify roles, help the team agree working norms, and let disagreements surface constructively rather than suppressing them.People › Team Leadership
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What does a team charter usually contain, and who should write it?The team's values, ground rules and working agreements, including how decisions are made, how conflict is handled and how members communicate. The team writes it together, so members own it.People › Team Leadership
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A keen new hire has very little experience with the project's technology. Under situational leadership, which style fits best?A directing (telling) style — clear instructions and close guidance, shifting toward coaching, supporting and finally delegating as competence grows.People › Team Leadership
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What does the project charter do, and who issues it?The project charter officially authorizes the project and empowers the project manager to use the organization's resources on it. It comes from the sponsor or another initiator outside the project team.Process › Integration and Change Control
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A customer asks a developer directly to add a field to a report — just a small change — and the developer agrees. What should the project manager do?Stop the informal change and route it through change control: assess the impact on scope, schedule, cost and quality, and submit a change request for a decision.Process › Integration and Change Control
Watch out: small unapproved additions are how scope creep starts. -
After a change request is raised in a predictive project, what is the usual order of steps?Assess the impact, identify options, submit it to the change control board (or other change authority) for a decision, then, if approved, update the plans and baselines, communicate the decision and implement it.Process › Integration and Change Control
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How does an issue log differ from a risk register?The issue log tracks problems that have already happened and need resolving; the risk register tracks uncertain future events that might happen.Process › Integration and Change Control
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When should lessons learned be captured on a project?Throughout the project, recorded as they arise and applied as the project goes, not only at closure.Process › Integration and Change Control
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About these cards
Review status: Second-reader reviewed, with corrections applied.
Checked against:
- PMI PMP Examination Content Outline (2026 edition, for exams from July 2026) — topic outline only; no text copied
- A Guide to the Project Management Body of Knowledge (PMBOK® Guide), Eighth Edition (PMI, 2025) — PMI's public errata sheet (second printing) and table of contents used to check the conflict-technique, Validate Scope, charter and change-control cards; no text copied
- NIST/SEMATECH e-Handbook of Statistical Methods, section 6.3.2 (U.S. government work) — used to check the control-chart run rules; no text copied
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